App Terms & conditions

By registering with the Zoazi application (Zoazi) you agree to be bound by these Terms and Conditions. You agree to comply with these Terms and Conditions and any breach will cause your licence to use Zoazi to be revoked, your subscription to be cancelled, and your user account to be deleted.

These Terms and Conditions are a legal agreement between you (“you“) and Level Studio Limited (“us” or “we“).
Level Studio Limited is part of the Urtek Holdings Group. Urtek Holdings Limited is registered in England and Wales under company number 4378430 and also have their registered office at Riskaware, Whitefriars, Lewins Mead, Bristol, BS1 2NT.

Important information

By registering to use Zoazi you will be given access to plans for use as part of your running training. Those training plans will be based on our methodology for targeting distance and time objectives, and on the information that you give to us when you request a training plan.

It is important that you ensure that the distance and time objectives that you set yourself before requesting each training plan are realistic, based on your state of health and fitness, and on your running experience.

The training plans which are provided by Zoazi are designed with reference to your distance and time objectives, but they do not take account of your medical or physiological background or requirements. As such, whilst undertaking each training plan, it is your responsibility to ensure that you will safely be able to complete the training plan and that you stop, or adjust your objectives, if necessary – particularly if you think that you are at risk of injury of illness.

If you are unsure about your ability to undertake any training plan, you should only start that training plan after you have taken advice from an appropriate coach or medical practitioner who understands your medical and physiological background and requirements.

Communication between us

If you wish to contact us please email our customer service team at

If we have to contact you we will do so by email using the contact details you provided to us when you registered with the Zoazi application.

If you want to learn more about Zoazi or have any problems using it, please take a look at our support resources at

Scope of these Terms and Conditions

In consideration of you agreeing to abide by the terms of these Terms and Conditions, we grant you a non-transferable, non-exclusive licence to use Zoazi, subject to these Terms and Conditions and the Privacy Policy (which is incorporated into these Terms and Conditions by reference).  We reserve all other rights.

Your Privacy

The terms of our Privacy Policy from time to time, available at, are incorporated into these Terms and Conditions by reference and apply to your use of Zoazi. It is very important that you read the Privacy Policy and ensure that you are understand and are comfortable with its terms.

By using Zoazi you acknowledge and agree that internet transmissions are never completely private or secure and that any message or information you send using Zoazi may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

The Services may contain links to other independent third-party websites (“Third-party Sites“). Third-party Sites are not under our control, and we are not responsible for and do not endorse their content or their privacy policies (if any). You will need to make your own independent judgement regarding your interaction with any Third-party Sites, including the purchase and use of any products or services accessible through them.

Acceptable Use

You must not:

  • use Zoazi (including any social media platform or website forum associated with Zoazi) in any defamatory, offensive or unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms and Conditions;
  • use Zoazi fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into Zoazi or any operating system;
  • infringe our intellectual property rights or those of any third party in relation to your use of Zoazi (to the extent that such use is not licensed by these Terms and Conditions);
  • use Zoazi in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
  • collect or harvest any information or data from Zoazi or our systems or attempt to decipher any transmissions to or from the servers running Zoazi.

If there is a problem with Zoazi

If you have any questions or complaints about Zoazi, please contact us. You can contact our customer service team at

We are under a legal duty to ensure that Zoazi conforms with these Terms and Conditions. As such, we will provide you with training plans as described on the Zoazi website, which we have tailored to reflect the pace and distance objectives that you specify.

However, whilst we ensure that the training plans are designed according to our tested methodology, we do not offer any guarantee or warranty that – in your particular circumstances – they will result in you meeting your specified objectives.

Our liability to you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to Zoazi including the right to receive services which are as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us and supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.

We have limited liability to you for defective digital content.  If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge, or for damage which was caused by you failing to correctly follow installation instructions or to have in place any minimum system requirements advised by us.

We are not liable for business losses. Zoazi is only provided for domestic and private use, and you agree not to use it for any commercial, business or resale purposes.  If you do use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for matters outside our control. If our supply of training plans or your access to Zoazi is delayed or suspended due to an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay or suspension. Provided we do this we will not be liable for delays caused by the event.


This agreement is effective upon your acceptance of these Terms and Conditions and shall continue unless terminated in accordance with these Terms and Conditions. In order to terminate your account, please contact

Intellectual Property

All copyright, trademarks and design rights (registered and unregistered), patents, trade secret, rights in get-up, goodwill, rights in computer software, database rights and similar or equivalent rights or forms of protection which subsist or will subsist, now or in the future, in any part of the world (Intellectual Property Rights) with respect to Zoazi and any content contained on the Zoazi website or application shall remain vested in Zoazi, its group companies or its licensors.

You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use any Zoazi content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any Zoazi content except for your own personal, non-commercial use.  Any other use of the Zoazi content requires the prior written permission of Zoazi.

The names, images and logos identifying Zoazi, its group companies or third parties and their products and services are subject to copyright, design rights and trademarks of Zoazi, its group companies and/or third parties. Nothing contained in these terms shall be construed as transferring any ownership of Intellectual Property Rights in any of Zoazi’s, its group companies’ or any other third party’s product(s) or service(s).

Changes and updates

We may make changes to Zoazi or amend these Terms and Conditions from time to time. For example, to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements. These changes will not affect your use of Zoazi.

We may need to make more significant changes to Zoazi or to these Terms and Conditions that may affect your use of Zoazi. If this is required, we will give you reasonable advance notice of the changes.  If you do not accept the notified changes you should notify us that you intend to cancel your subscription in accordance with the ‘Termination’ paragraph above.

We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you completed your subscription.  Where you use Zoazi as an application, if you choose not to install such updates on your device or if you opt out of automatic updates you may not be able to continue using Zoazi.

Other important terms

We may transfer this agreement to someone else.  We may transfer our rights and obligations under these Terms and Conditions to another organisation.   We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else.  You may only transfer your rights or obligations under these Terms and Conditions to another person if we agree in writing.

Nobody else has any rights under this contract.  This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Even if we delay in enforcing this contract, we can still enforce it later.  If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If a court finds part of this contract illegal, the rest will continue in force.  Each of the conditions of these Terms and Conditions operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

Which laws apply to this contract and where you may bring legal proceedings.  These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of these Terms and Conditions in the English courts. If you live in Scotland you can bring legal proceedings in respect of these Terms and Conditions in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these Terms and Conditions in either the Northern Irish or the English courts.