Support Centre

Category: 3| Your Profile & Settings

Forgot your password?

Everyone does it from time to time.


If you have forgotten your password on the initial login screen, there is a “Forgot Password” option!

Press this option to navigate to the “Forgot Password” screen. Enter your email address, hit “Send Email,” and you will be sent a recovery code to the email address you entered. This can be used to create a new password.

IMPORTANT: Please check your junk folder if the email hasn’t appeared, or make sure that is added to the approved senders list by your email provider.

Once you have entered the recovery code and pressed “Next,” you can choose a new password as long as it meets the following criteria:

• 8 characters
• 1 number
• 1 lowercase character
• 1 uppercase character

After you have entered your new password, hit “Next,” then you’re ready to sign in!


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